Product
Call QA - Conversations become intelligence.
Call QA is an AI-powered analytics platform for call centers. It helps teams analyze conversations, understand customer experience, evaluate agent performance and identify practical improvement actions.
What Call QA does
Call QA transforms uploaded call recordings into structured business intelligence. It supports transcription, speaker identification, sentiment analysis, quality scoring, topic discovery, performance metrics and training recommendations.
Built for call centers
The product is designed for managers, QA specialists and agents who need to review conversations at scale, identify service issues and improve customer experience without manually listening to every call.
Explore Call QAQuality Score
94%
Sentiment
Positive
Talk time
4m 12s
Resolution
FCR ✓
Key capabilities
How it works
Upload call recordings
Submit audio files directly to the Call QA platform.
AI analyzes the conversations
The system transcribes, identifies speakers, scores quality and extracts insights.
Teams receive actionable insights
Access dashboards, reports and coaching recommendations in real time.